A1 CUSTOMS  ORDERING, PAYMENT & SHIPPING FAQs

  Be sure to READ these FAQ pages and the respective product web pages BEFORE emailing any questions, THIS WILL SAVE YOU TIME, and answer your questions Faster!
 Our web site has been written to provide the most information and answer most common questions and many uncommon ones too.

Q: How can I call you? What is your phone number? Can I speak to someone before I order?
 Phone orders or those that result from phone calls can no longer be at the LOW internet pricing.
It is Best to EMAIL ANY QUESTIONS TO Sales (AT) a1customs.com, this will get you the fastest reply with detailed answers to your questions from a knowledgeable sales professional.
 For the
LOW internet pricing (often $100.00 OFF on many cases) we do the LOWER priced internet orders via Email or Postal Mail, ONLY, this is because we can offer the lower cost as those orders do not go through our retail processing, via phones, office staff working the phones and related expenses etc. all those things/steps add costs, so when orders are made via the internet or mail we can process as time permits and we pass the savings on to YOU the consumer as lower prices. Our phone number is listed for Tech Support of Delivered orders only.
 Our ordering is tried and true, and it works well, and those looking for the best products at the best prices, ordering ours via email or postal mail is the way to go...


Q: How much is it? What is the cost?
A: Prices are on the respective web pages, you will get a reply to your email inquiry with any current updates or changes and a quote with shipping once we have your complete ship to address and contact details. When you reply if you provide your; Full name, Complete Address, Phone numbers and details on your vehicle like; Year, Make, Models, Engine, Transmission etc., it will help us quote and process your order faster.


Q: Do you have the product in stock?
A: We are the Manufacturer of most of the main products on our web site. The PDC/PMD Remote Package, OPS SAVER, Ignition Switch Saver, BOOST/FUEL CONTROLS, etc., so we can even ship "RUSH" order items "OVERNIGHT" the same day that your payment clears,
there is an added cost for those optional services.


Q: Do you ship to? or INTERNATIONALLY?
A: YES! We ship Worldwide and have shipped very many countries! Added cost in addition to our USA Ground Rates and RUSH processing fees do apply to all INTERNATIONAL orders. Shipping Rates vary, email your complete address, phone numbers etc., so we can quote shipping.


Q: I need the part fast, How can I pay? and How fast can you ship?
A: For
"RUSH orders" we can process quickly if your payment clears by noon that day it will usually ship that same day! a $20.00 "RUSH Order Processing fee" is to put your order ahead of the other paid regular processing orders and for the special trip to the shipping carrier's depot assure your order gets out FAST!
Bank to Bank EFT is recommended on Rush Orders, or USPS POSTAL Money Order only sent via Express Mail, or Western Union or MoneyGram OK also.

 
"Overnight" and "2-Day" shipping are available at added cost in addition to the regular Ground Rates. Updated pricing on those options are in an "INFO" email that is typically part of or reply to your initial order inquiry.
ALL Fast Ship and INTERNATIONAL orders are subject to RUSH processing fee due to the added cost and time involved and we ship those sooner to reduce order transit time as possibly there can b delays by Customs.


Q: What secure payment options are available?
A: Bank to Bank EFT (electronic funds transfer) is a Fast and Secure option ($10.00 bank fee applies), as your payment is sent from your bank to ours, even we are not involved in the process, only the 2 banks interact making it quite secure, we can see the payment in our account online and process the order. Credit card payments over the internet are not as secure as you may think.


Q: Do you take Paypal?
A: We do accept Paypal on occasion, check the "INFO" email you got as a reply to your initial inquiry for latest payment details and rates, if the INFO emails say we are not taking Paypal payments at that time, then please do not ask, as that is the latest info. We do not find Paypal to be as secure as maybe they'd like you believe, so we assume no responsibility for payments sent that way, and sometime delays in the order can result. A 10% (TEN percent) fee with a $10.00 minimum will be added to any order with Credit Card or Paypal involved due to the added administrative office costs involved in processing those forms of payment. In order to offer you our LOW internet prices for the best product at competitive rates there is no room in our LOW internet pricing for those added fess and costs.


Q: Do you take Credit Cards?
A: Sorry no,
Credit card payments over the internet are not as secure as you may think.
 In order to keep our costs low to the rest of our customers we do not accept credit cards on online or mail orders as we cannot properly check the customer's ID (identification) that way. Due to increasing credit card fraud these days we prefer to avoid having to pass those added costs of fraud and credit card processing fees on to the rest of our customers. Such costs would increase prices of an order about 10%, so on a $1,000 order you' have to pay about $100 more, and we'd rather save you and the rest of our customers the money. In order to offer you our LOW internet prices for the best product at competitive rates there is no room in our LOW internet pricing for those added fess and costs.


Q: Do you take checks?
A: Yes, we do accept most forms of checks; personal, business, cashier's, banks and others, with no added fees to your order. We do NOT accept checks that are drawn on credit cards or credit card account 'advance' or credit checks. ALL forms of checks MUST be imprinted with ALL of the following; Your Name, Your Full Street Address (not P.O. Box) and your Bank's Name, City and State. ALL checks will be held for a minimum of 14 Working Days to assure clearance, so if you are in a hurry we suggest another payment method or add at least 14 working days to the estimated lead time for your order. Bounced, cancelled or insufficient funds checks will result in a $50 fee due in addition to the regular payment due and another other fees the Banks may impose. We reserve the right to deny any questionable payment and if so the customer agrees to chose another accepted payment method. By sending us a check you agree to all these terms.


Q: What other payment methods do you take for fast order processing?
A: We do accept BANK to BANK EFTs (electronic funds transfers also called wire transfers) a $10 Bank fee however does apply, this is one of the fastest way to pay and is recommended for any RUSH or FAST SHIP orders.
AND, we do accept UNITED STATES POSTAL MONEY ORDERS for Faster Order Processing
, we can usually process USPS POSTAL Money Orders and your order the same day we get them if received by noon. We do NOT accept any Other forms of so-called "Money Orders" even those from "Banks", as those are the same as regular checks and will be treated as such and held for 14 Working Days to assure clearance, as there is a LOT of fraud with those kind of payments, eBay and Craigslist have been plagued with those kind of scams.
We do accept Western Union and MoneyGrams also, which sometimes is easier for our international customers.


Q:
Do you have a shopping cart to order online?
A: No, sorry. Read why in the next item below.


Q:
Do you have a phone number on your site, or a way to order the parts online?
A:  We have had and still do have our phone number on the website on the 'contact' page. The number is for Technical Support only.
 For the
LOW internet pricing we do orders via Email or Postal Mail, this is because we can offer the lower cost as those orders do not go through our retail processing, via phones, office staff working the phones and related expenses etc. all those things/steps add costs, so when orders are made via the internet or mail we can process as time permits and we pass the savings on to the consumer as lower prices!
Online ordering is often not as secure as many online sites would have you think, also it too involves added costs. Even eBay stores would require staff to monitor the listings and related added fees on eBay (aka FeeBay) and Paypals Fees would need to be passed on to the customers, also more on eBay in next Q&A below.
 Our ordering is tried and true, and it works well, and those looking for the best products at the best prices, ordering ours via email or postal mail is the way to go...


Q: Why don't you sell on eBay?  
A: We have tried to avoid eBay due to the
bad or at least questionable reputations of sellers of 6.5 diesel products have had there over the years, and the stigma that is/was they are mostly; home based sellers, not serious or here one month gone another sellers, and products of questionable origin. In addition the added time involved to list items and use eBay's services can also increase product costs.
We may sell on eBay at some point but we feel the best form of sales and advertising is 'word of mouth' from our Very Satisfied Customers, and repeat commercial and business customers.

 UPDATE: Currently on eBay is a site operated out of NY that has had a lot of problems with it's products and another selling knockoff products made in China! and selling USED PMDs that is operating out of Canada!
(likely done to avoid prosecution in the USA). More info on
the eBay Warnings Page.


Q:
I read some guys badmouthing you on some forums saying that you are not a legitimate operation, what's the deal?
A: There are a few dishonest and unethical web forums or discussion groups owned, operated by, influenced or controlled by those
who are selling competing products or under guise of a so-called 'informational' site / diesel page / 'online magazine'=dishonesty!
click here to read about those unethical sites.
As for our legitimacy,
click here to read about us and our; Invention, Design, Prototyping, Research, Development, Testing and Manufacturing. and Contact page.


Q: Why don't you mention the bad forums or sellers by name so I know who to avoid?
A: It is fairly easy to determine what forums and sellers operate that way, we prefer not to list their names on this site as not to have any confusion or misassociation with people who operate like that. Quite simply, you need to be careful of what you read at forums and do not give much credibility to such, and if you see a site or user promoting or selling products listed on our WARNINGS page, and PRODUCTS WARNINGS pages then you will know who to avoid.

 

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